Refund policy

Refund and Return Policy

Effective October 9, 2026. This policy applies to orders placed on or after this date. Orders placed earlier remain subject to the return terms presented at the time of purchase. Nothing in this policy limits rights that cannot be excluded under applicable law.

Final sale for dietary supplements

For safety and hygiene reasons, our finished dietary supplements are final sale once warehouse processing for shipment begins. Before that point, a one-time order cancellation request may be accepted as described in our Cancellation Policy; subscription orders follow the separate terms below. We do not accept returns or issue refunds for change of mind, personal preference, or products that have been opened, used, or tampered with after processing begins. The exceptions below and any rights required by law still apply.

Damaged, defective, incorrect, or missing orders

If your order arrives damaged or defective, contains the wrong item, or does not arrive, contact us with your order number and a description of the issue. Include clear photos when relevant. Please contact us as soon as possible, ideally within 15 days of delivery or the expected delivery date, so we can investigate with the carrier. We will review the issue and offer an appropriate replacement, reshipment, or refund when warranted. Please do not send a product back before receiving return instructions from us.

Please check your shipping address before placing an order. If an address was entered incorrectly or a parcel was forwarded, contact us promptly; we will review available options, but cannot guarantee replacement or a refund for delivery problems caused by incorrect information.

Subscription orders

Cancel your subscription before the next order is generated to prevent future charges. Canceling a subscription does not cancel an order that has already been placed. A subscription order already placed is not refundable for change of mind or an unwanted renewal, subject to the quality, delivery, and legal exceptions above. See our Cancellation Policy for management instructions.

Approved refunds and contact

Approved refunds are returned to the original payment method. After approval, allow approximately 7–10 business days for processing; your payment provider may take additional time to post the credit. If we request a return for an eligible issue, we will provide instructions first.

Contact Us

For questions about this policy, orders, or returns, contact sales@abinonutra.com or abinonutra@afterservice.vip.

For inquiries related to dietary supplements, raw material processing, or U.S.-based manufacturing standards, you may contact our parent company, Abinopharm, directly:

info@abinopharm.com
+1 (203) 513-2465
3 Enterprise Dr. #407
Shelton, CT 06484
United States