Cancellation policy
Cancellation Policy
Effective October 9, 2026. This policy applies to orders placed and subscriptions started on or after this date. Earlier purchases remain subject to the terms presented when they were made and any required notice of changes. Nothing in this policy limits rights that cannot be excluded under applicable law.
One-time orders
To request cancellation of a one-time order, email us as soon as possible after placing it. Include your order number and the email used at checkout. Warehouse processing typically begins within 12–24 hours, but this is an estimate, not a guaranteed cancellation window. The warehouse's actual status determines whether we can stop the order. We will confirm whether cancellation and a refund were possible; sending a request alone does not cancel an order. Once warehouse processing has begun or the order has shipped, we do not offer cancellation or a change-of-mind refund for hygiene reasons. Quality, delivery, and other legally required exceptions are covered by our Refund and Return Policy.
Subscriptions and recurring charges
A subscription is an automatically renewing purchase, not a one-time order. The product, quantity, delivery frequency, next order date, and recurring price are shown before checkout and in your subscription details. A first-bottle promotion applies only when its eligibility requirements are met and its code is accepted at checkout. Unless stated otherwise, later orders are charged at the selected subscription price; shipping and taxes may apply.
How to pause, skip, or cancel
To prevent the next order, pause, skip, or cancel before that order is generated. In the Shop menu, choose Subscription.Manage and use the email address entered when you placed the order to access your subscription. You may also email us for help before the next order is generated; include the order email and order number if available. Allow time for customer support to process email requests. The self-service portal is the fastest way to make an immediate change.
Orders already placed
Canceling or changing a subscription affects future orders only. It does not automatically cancel or refund an order already placed, including a renewal order. We do not refund a placed subscription order solely because the customer later decides to cancel. Damaged, defective, incorrect, or missing orders are handled under our Refund and Return Policy, subject to applicable law. Contact us promptly if an order has a problem.
Promotional offers
AbinoNutra administers its promotions under the published offer terms and may refuse an ineligible or suspected abusive claim, subject to applicable law. Review the discount and today's total in your order summary before placing an order. If a code is unavailable or not accepted, the promotional price has not been applied.
Contact Us
For questions about this policy, orders, or subscriptions, contact sales@abinonutra.com or abinonutra@afterservice.vip.
For inquiries related to dietary supplements, raw material processing, or U.S.-based manufacturing standards, you may contact our parent company, Abinopharm, directly:
info@abinopharm.com
+1 (203) 513-2465
3 Enterprise Dr. #407
Shelton, CT 06484
United States